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New Survey Shows Free Checking Widely Available At Small Banks But Banks Still Hiding Fees from Consumers
A survey of hundreds of banks and credit unions in 24 states and the District of Columbia found that free checking remains available at more than 6 out of 10 small banks and credit unions but was only found at one-quarter of surveyed big banks (those with over $10 billion in deposits). The survey released today by the Connecticut Public Interest Research Group also revealed that fewer than half of branches surveyed obeyed their legal duty to fully disclose fees to prospective customers on the first request, while 12% provided no fee information at all.
The report, Big Banks, Bigger Fees: A National Survey of Bank Fees 2012, includes consumer tips and a local comparison shopping guide. “Consumers should reject the myth that the days of free checking are gone,” said Abe Scarr, ConnPIRG Director. “Consider moving your money to a small bank or credit union to avoid those big fees at the big banks.”
Surveyors visited 250 bank branches in 17 states and the District of Columbia to compare fees and determine whether banks were complying with the 1991 Truth In Savings Act, which requires disclosure of all account-related fees to prospective customers. In 2008, the U.S. Government Accounting Office (GAO) issued a report finding that researchers “could not obtain” complete fee schedules at 22% of bank branches visited. ConnPIRG found identical results in its 2011 report and some improvement in 2012.The report also compiled bank fees from an examination of the online websites of a total of 330 banks in a total of 24 states and the District of Columbia. The survey found that full fee disclosure information was “often hard to find” online and only available at 62% of big banks surveyed and just 29% of small banks.
“The Truth In Savings Act is a simple law that helps consumers shop around,” said Scarr. “But compliance with it is poor, harming consumers who cannot learn the truth.”
“Consumers need full and fair information on all fees and costs charged to them by banks for loans and checking accounts,” Senator Blumenthal said. “The CFPB should take steps to address the problems cited in this report.”
Among the findings of Big Banks, Bigger Fees:
• Only 48% of banks visited provided researchers with fee schedules as required by law on their first request. After two or more requests, eventually a total of 72% complied with the law.
• More than 1 in 10 (12%) never complied and refused to provide fee information, claimed that they didn’t have it, or told researchers to “go online.”
• Researchers found a wide variety of free or low-cost checking options, with 63% of small banks and 60% of credit unions providing totally free checking. Although the biggest banks have recently tightened requirements to obtain free checking (available at 24%), it is still available at more than half of big banks with a regular direct deposit (59%).
• The survey found that that small banks had lower average checking account fees, overdraft fees and foreign or off-use ATM fees, as well as lower balance requirements to avoid checking fees, than big banks.
• Of the 24 banks surveyed in Connecticut, 14 offered free checking.
A shopping guide included in the report compares banking options, directs consumers to free and low-cost checking choices, and provides a list of fees that consumers should look out for when picking a bank. The group urged consumers to vote with their feet when they found that bank fees were too high.
“Big banks are doing what they always do – raise fees – but trying to blame regulation for it,” said Scarr, “But free checking is still there for consumers who look for it and there are lots of ways to avoid high bank fees.”
ConnPIRG also made a series of recommendations to the Consumer Financial Protection Bureau, which took over most consumer rule-writing for banks and other financial firms in July 2011. The CFPB also took over supervision of all big banks. It called on the CFPB to enforce the Truth In Savings Act, and to require banks to post fees on the web in searchable formats and make fee disclosures in a clear, tabular format - not buried in cumbersome multi-page brochures hidden deep inside websites.
“Banks will continue to ignore the Truth In Savings Act and other consumer laws until the CFPB tells them to do a better job,” concluded Scarr. “Consumers do have more options than they think they do, but the CFPB can make it easier to shop around.”
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